Tim Sackett and I discuss the conference along with Phenom’s new agentic AI offerings.
MY NOTES FROM ANALYST DAY
AI Agents
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“We always believed AI agents are the future of AI” – Phenom CEO
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Phenom is the ‘applied AI for the HR domain’
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Phenom has 25 new AI agents
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Experience agents for each stakeholder….candidates, recruiters, employees, hiring mgr
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Persona agents: intake, onboarding, etc
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Agent creation is like a good manager who knows what to delegate and when
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Agents in Candidate Experience: text msg to jake who attended a pervious hiring event it reminded him and created a personalized job landing page as call to action
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Search assistant: Agent can summarize a role for a prospective candidate
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Scheduling: select interview time, checks on times, checks with hiring mgr, will email u in an hour.
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Agents in Recruiter experience: new recruiter dashboard to keep each recruiter informed
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X+ will find active candidates in the CRM
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Without x+ recruiter has to spend time searching
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Agent can manage the sourcing completely
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Dashboard shows response rates, interested candidates, unresponsive, etc
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Intake discussion guide provided to recruiter
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Agent contacts hiring mgr over Teams, and conducts the intake (recruiter in the loop)
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Surfaces top candidates and can schedule the interview
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X+ Agent Studio- how they are created (think of agents as new team members) “the factory for building ai agents (low code/nocode)
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Looks like a workflow dashboard (if this then that)
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Can create thru conversational interface, voice, inline…
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Prebuilt agents in the studio,
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Talent Experience Engine for talent marketers
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Insights and intelligence for your review
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Content creation: LLM is trained on your voice/brand
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Segments is the heart/game changer – automatically created talent pools
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Rengaged candidates, industry leaders, high activity seekers, passive competitor talent etc
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Journeys – how people consume that content
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Agents in the TXE
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Content curator agent creates compelling content to attract talent
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AutoNurture agent manages campaigns to attract talent
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For ex it can create a new campaign for a new country expansion Landing pgs, campaigns, seo
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Day to day stuff: nurturing is a big use case
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Adobe Express now integrated into Phenom, create stunning content with ease
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Hiring Intelligence
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X+ screening screen, schedule, interview
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30% reduction in time to hire
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Screening: ex 317 applicants, need a way to sort these candidates—deploy a voice agent to make the calls for recruiter – she approves workflow – virtual recruiter agent calls candidate to do a brief screening call – saves 1.5 days in the screening process –
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Interview Fraud agent can detect candidate use of LLM on calls, face match, voice match
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Hiring Automations
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Screening questions segments into groups ‘highly quantified, unqualified, etc”
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Assessment
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Only best fit candidates can schedule interview
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Thermo Fisher 5k automated interviews scheduled, reduced time to fill by 54%, 7 min avg time from application to interview scheduled
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Elara Caring: 83% completed interviews, 3x increase in monthly volume, 13,000 automated workflows completed already in 2025
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They reassigned recruiters to more high level tasks
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Hiring mgr mobile app coming out
Agentic Automations
Agents in the Recruiter Manager Experience
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Phenom rec mgmt dashboard
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Suggest ways to optimize
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Overview of team performance
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Shows how many agents each recruiter has employed
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Mgr can coach the agents to get better results
Agents in Onboarding
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First ever agentic onboarding product
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Compliance burden, impersonal experience
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Whats new: Automated compliance, personalized engagement for new hires
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Onboarding dashboard….each candidate has a profile with all the steps needed to onboard you can see the progress, all forms are stored here….
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Journeys for onboarding available.
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A lot of the data can be pre-filled in for candidate based on his/her job application
Employee experience also has agents…feedback, check ins etc
Analyst Day
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2500 attendees at IAMPHENOM 2025
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Customer: sophisticated product, took a while to work out 1+ years to really , rolled out 20% adoption, 3 years to 93% adoption….did not reduce headcount in TA after implementing Phenom…found “Change Champions” in diff regions to help get use up of Phenom among user base…recruiters are becoming more ‘talent marketers’
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One customer says phenom is doing a better job at taking customer suggestions
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Head of TA said he Wants a “meta agent” to tell him how to manage all the agents! Getting very sophisticated
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AT Unleash and HR tech events they will be teaching ppl about how AI agents work
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Net promoter score is now at 15, shooting for 20 this year
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The Phenom Credential…professionalizing Phenom
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Held a “Customer Obsession Day” .. customers were saying they weren’t prepared enough for the implementation journey…. biggest problems implementation, data migration etc.
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As product gets more sophisticated, customer care’s job gets more challenging
